Privacy policy

1. Data controller

The controller of the data collected on this site is Refraiche, operated by PNTEC LTD (SARL), registered with the Yaoundé RCCM under number RC/YAO/2015/B/611.For any question: contact@refraiche.com .

2. Data collected

As part of the access request and commercial exchanges, we collect the data you voluntarily provide via the contact form:

• First and last name
• Business email address
• Company name
• Type of service considered and estimated transaction volume
• The content of your message

Technical data (IP address, connection logs) may also be recorded for the security and proper operation of the site.

3. Purposes and legal basis

This data is used to:

• Respond to your request and study your integration project;
• Contact you back and provide commercial follow-up;
• Ensure the security and improvement of the site.

Processing is based on your consent and on Refraiche's legitimate interest in responding to the requests it receives.

4. Retention period

Data is kept for the time needed to process your request, then 5 years after the last contact, unless a longer legal retention obligation applies.

5. Data sharing

Your data is neither sold nor transferred. It may be shared with our technical providers (hosting, messaging tools) strictly for the purposes above, and where applicable with partner operators as part of an integration. These third parties are bound by confidentiality.

6. Security

Refraiche implements appropriate technical and organizational measures (encrypted exchanges, access control) to protect your data against any unauthorized access, alteration or disclosure.

7. Your rights

You have a right of access, rectification, deletion and objection regarding your data. To exercise these rights, write to contact@refraiche.com . A response will be provided within a reasonable time.

8. Cookies

This site uses only the cookies strictly necessary for its operation.

9. Changes

This policy may be updated. The date of the last revision is shown at the top of the page.